Return & Refund Policy

t The Leather Chef, we take great pride in the craftsmanship and quality of our products. However, if for any reason you wish to return your order, we're here to assist you.

🕒 Return Window

• Notification: Please notify us within 1 day of receiving your order if you would like to initiate a return.

• Dispatch: The return must be shipped within the same or next day after receiving confirmation from our team.

📦 Product Condition

• The product must be unused, in its original condition, with all tags intact, and packed in the original packaging.

• Items returned without original components or in used/damaged condition will not be accepted.

💳 Refund or Store Credit

• You may choose between a refund to your original payment method or a store credit (valid for 6 months).

• The refund or credit will be processed within 5 working days from the date we receive the product at our workshop.

• If approved, the refund will be credited to your bank account within 7 days.

• Exchange delivery timeframe: 7 days

• Replacement for wrong or defective products: Delivered within 7–10 days

🚚 Return Shipping

• Return shipping must be arranged by the customer.

• After your return request is approved, we will share our return address.

• Courier charges for returns are borne by the customer.

❗ Special Conditions

• Returns will not be accepted if initiated beyond the 1-day window.

• Items purchased during Sale/Promotional Events or under discounted offers are not eligible for return or refund.

• Damaged or incomplete returns (due to fire, water, mishandling, or missing components) will be rejected.

• Unauthorized returns (sent without return approval) may be refused at delivery.

🔠 Name Customisation Products

Products with name customisation or embossing are not eligible for return or refund.
Since these items are custom-made, we are unable to accept returns or exchanges for them under any circumstances.

🔁 How to Start a Return

To initiate a return, please reply to your order confirmation email or email us at care@theleatherchef.in with your Order ID.
Our team will get back to you with the next steps.

We appreciate your understanding and thank you for supporting handmade craftsmanship.

— Team Leather Chef