City Sling Bag - Olive

Standard Delivery: 3-4 Working Days

At The Leather Chef, we prioritize your convenience and strive to provide efficient delivery services. Our standard delivery timeframe is 3-4 working days, ensuring you receive your order promptly.

Customer Support for Order Inquiries and Shipments

If you have any concerns or queries regarding your orders or shipments, please feel free to reach out to us at 9354253644. Our dedicated customer support team is available to assist you and address any issues you may have.

Order Processing

For orders placed online between Monday and Saturday (excluding holidays), the processing begins on the same day if the order is placed before 3 PM IST. The order will be shipped within 48 hours after item availability and order verification. Orders placed after 3 PM IST will begin processing on the next business day. Please note that orders placed on Saturday after 3 PM IST will commence processing on the following Monday.

Tracking Your Order

Once your order is complete, you will receive a shipment confirmation email. This email will contain a link that allows you to track the progress of your delivery and provides information about the courier company responsible for handling your order. Our trusted delivery partners include Fedex, EcomExpress, Delhivery, Xpressbees, DTDCPlus, and Bluedart. Generally, our products arrive within 3-4 business days after being shipped.

We value your trust in our products and services. If you have any further questions or concerns, please do not hesitate to contact us.

Use a soft damp cloth and a drop of mild soap to remove any haze. Air dry.

At The Leather Chef, we strive to ensure that our customers are satisfied with our craftsmanship and products. However, if you need to return an order, we are here to assist you. Please email us directly, and we will guide you through the return process. To be eligible for a return, the following conditions must be met:

Notification: Please notify us within 2 days from the delivery date if you wish to initiate a return. The return shipping of the product should be initiated on the same day or the next day.

Return Initiation: The return process should be initiated within 2 days from the delivery date. Shipping will be done by the customer.

Product Condition: The product must be unused, in its original condition, with the tags intact, and in its original packaging.

Store Credit: We will provide price adjustments in the form of store credit within 5 days from the day we receive the product back at our workshop.

Return Shipping: After receiving the return initiation email from us, the customer must send the product back to our warehouse. The courier charges for the return are to be borne by the customer. Our team will share the return address via email.

How to Start a Return Process:

To initiate a return, please reply to your order confirmation email or send an email to care@theleatherchef.in with your order number. We will respond with the remaining steps of the process.

Return Processing Time:

Once we receive your return at our workshop, please allow 3-5 business days for processing.

Special Conditions:

To ensure fairness and assist our customers, the following conditions apply:

• Damaged Products: We reserve the right not to refund products that have been damaged by any means, such as fire or water.
• Product Usage: Products should not be used in order to be eligible for a return.
• Complete Package: The products must be returned with all the items originally included in the package. Returns will not be accepted for packages missing any components.
• Sale Items: Products purchased during a sale on the website or any event are not eligible for a refund and return.

Please note that we reserve the right to refuse the delivery of packages received without a Return Authorization from our side.

Thank you for choosing The Leather Chef!